A major distributor of baked goods faced a critical issue when a power outage caused their bun seeder processor to fail early one morning. As AG Advantage customers, they promptly contacted our 24/7 support line for assistance. The AG Advantage plan offers a monthly subscription granting continuous access to our seasoned engineering team for automation support, ensuring a guaranteed response time within four hours. In less than 90 minutes, our service engineer arrived on-site, only to discover an irreversible failure in a legacy PLC. The absence of a direct spare ruled out a simple hardware replacement. The immediate response from the AG Advantage support team was crucial in initiating the troubleshooting process.