Challenge
Terminating a system integrator can be a difficult decision. From suboptimal performance to poor communication, unfulfilled promises from a failed partnership can be devastating to the project outcome and client-integrator relationship. For one of the world’s largest culinary oil production companies, poor communication and staffing issues with a large system integrator challenged the company to find a new partner for state-side support. Automation Group was given the opportunity to renew their trust in system integrator partnerships.
Solution
Initially, the international culinary oil company was hesitant to engage with another system integrator, but recognized state-side support was needed to uphold future projects and correct the prior integrator’s missteps. Automation Group addressed their concerns and explained how their solution-focused culture differentiates from others. “Automation Group has a strong reputation for delivering best-in-class solutions. Our goal as a cohesive team is to find every opportunity to improve operational efficiency for our customers. This is how we foster confidence as long-term, solution-focused partner”, adds Automation Group Project Manager, Amit Jadhav.
A key project that needed support was integrating the oil company’s weight scale system with Ignition, an industrial application platform by Inductive Automation, to empower timely data and inventory reporting. The Automation Group team scheduled weekly status meetings to inform stakeholders on the project’s progress and applied their Solution Experts Business approach by staffing the project with specialized personnel to get the job done right. “This customer was amazed at how fast I could implement their ideas with Ignition.”, remarks Automation Group Controls Engineer and Ignition subject matter expert, David Schmidt. “Automation Group has years of experience working hands-on with customers and, with this customer, this resulted in a very smooth development process.”
Result
Automation Group successfully integrated the Ignition software and is currently on the next step of this engagement — integrating Ignition with the company’s SAP system for enhanced enterprise connectivity. The oil production company was thoroughly impressed with Automation Group’s commitment to their word, notably their schedule flexibility, transparent communication, and multidisciplinary support approach. The company saw the advantage of having Automation Group as a trusted partner and committed to an extended support service contract to formalize the new partnership.
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